mechanisms in place in the game

We ran into a bug with the Remote Guild Chat feature earlier today which resulted in a few people being demoted within their guild. We’ve already applied a temporary fix to prevent this issue from affecting anyone else, and we have a full hotfix scheduled to go in the game around mid-day tomorrow. In short, the bug affected players whose guild rank required an Authenticator. When logging into Remote Guild Chat,world of Warcraft po the game assumed the player had logged in without an Authenticator, so that player was mistakenly demoted due to the security mechanisms in place in the game.

Until the full hotfix is implemented tomorrow, anyone who is still of a guild rank that requires an Authenticator will not be able to use the Remote Guild Chat feature and will receive an error message in the Mobile Armory app if they try. If you were affected by the bug, in order to be re-promoted to “Authenticator Required” ranks, you must first log in to either the game or website for the game to recognize that you have an Authenticator attached (you can do this now – no need to wait for the hotfix). 72 hours later, you will be able to be re-promoted to a rank that requires an Authenticator. We will unfortunately not be able to re-promote those who lost rank as a result of this issue. However, leaders should be able to promote guild members appropriately after the 72-hour timer has expired.